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Returns Information

Exchanges/Refunds

We want all our customers to be happy with their purchases.   We will gladly exchange on purchases unused in original packaging within 14 days of purchase.  Unfortunately we do not refund on purchases if you change your mind so please choose carefully.

In addition to special order, we are unable to offer exchanges on the following items if the packaging has been opened for hygiene reasons: -Hosiery and undergarments -Stockings and socks -Eyelashes and contact lenses -Faux beards, moustaches -Prosthetics: fangs, fake teeth -Cosmetics -Any item that has been worn or altered.

To initiate an exchange please contact our Customer Service Team online by email.

manager@creativecostumes.com.au and include your invoice number.

Faulty goods:

If you have received a damaged or faulty product, we are happy to fix it up for you as quickly as possible. Please contact our Customer Service Team online on manager@creativecostumes.com.au, so we can send you a replacement item right away and make arrangements to get the faulty product back to us.Store / Mailing Address

If you are sending a parcel or picking up an order our street address is:

Creative Costumes

499 High Street

Prahran, VIC 3181

ABN:  84522525381