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Online Store FAQ’s

Shipping Information

All Orders made by 12.00 midday are shipped out by Australia Post by 4pm.  How long delivery takes depends on the shipping Method selected and your location within Australia.

Once your order has been packed you will receive confirmation and an Australia post tracking number to track delivery.

Local Pickup

All Orders placed before 12.00 midday may be collected same day 3-5pm from our store location.

Creative Costumes 499 High Street, Prahran, Victoria 3181

Parcel Post
Within Capital Cities       Up to 2 business days
To Country Locations     3-5 business days

Express Post

For next business day delivery, Express Post items can be sent to the locations listed below. If your item is for an address outside this network, we’ll use the fastest possible transport links, but it won’t be covered by our Next Day Guarantee.

Location Postcode range(s)
Canberra 0200-0250; 2600-2639; 2900-2920
Sydney and suburbsGosford Region
Newcastle
Wollongong Area
1000-1920; 2000-2249; 2555-2574; 2740-2786
2250-2263
2264-2338; 2413-2430
2280-2300; 2302-2310
Melbourne and suburbsGeelong and suburbs
Ballarat
Bendigo
Shepparton/Mooroopna/Kialla
Seymour
Latrobe Valley
3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899
3211-3220
3350; 3353-3356
3550; 3552-3556
3629-3632#
3660-3661
3825; 3840-3844
Brisbane
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Strathpine/Caboolture
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City
4000-4209
2484-2490; 4210-4299; 9726; 9728; 9729
4300-4305
4350; 4352*
4500-4510; 4520
4550-4601
4650#
4655#
4670#
Adelaide 5000-5199; 5800-5999
Hobart area
Launceston
7000-7019; 7050-7053; 7055; 7172; 7892
7248-7325
Perth   CDBCanberra CBD
Sydney CBD
Melbourne CBD
Brisbane CBD
Adelaide CBD
Hobart CBD
Launceston
6000-6005; 6800-68992600-2601
1000-1299; 2000-2009
3000-3010; 8000-8010
4000-4004
5000-5005; 5800-5879
7000-7003
7250

# Service guaranteed in townships only in these postcodes
* Service guaranteed to Mail Centre Post Office Boxes only

Returns Information

Exchanges/Refunds

We want all our customers to be happy with their purchases.   We will gladly exchange on purchases unused in original packaging within 14 days of purchase.  Unfortunately we do not refund on purchases if you change your mind so please choose carefully.

In addition to special order, we are unable to offer exchanges on the following items if the packaging has been opened for hygiene reasons: -Hosiery and undergarments -Stockings and socks -Eyelashes and contact lenses -Faux beards, moustaches -Prosthetics: fangs, fake teeth -Cosmetics -Any item that has been worn or altered.

To initiate an exchange please contact our Customer Service Team online by email.

manager@creativecostumes.com.au and include your invoice number.

Faulty goods:

If you have received a damaged or faulty product, we are happy to fix it up for you as quickly as possible. Please contact our Customer Service Team online on manager@creativecostumes.com.au, so we can send you a replacement item right away and make arrangements to get the faulty product back to us.

Store / Mailing Address

If you are sending a parcel or picking up an order our street address is:

Creative Costumes

499 High Street

Prahran, VIC 3181

ABN:  84522525381

General FAQS

Do you have a shop I can visit?

Creative Costumes has one store located at 499 High Street Prahran, VIC 3181.  You are more than welcome to visit our shop location and make your purchases directly in store.

Online orders made before 12.oo midday may be collected same day between 3-5pm.

How do I know what size costume is right for me?

Like fashion brands each costume brand can fit a little differently.  To choose your size please use the sizing guide provided for each costume.  We recommend comparing measurements as this is the most accurate way to find a size that will be just right for you

When will you be getting more in stock?

We work hard with our suppliers to keep items in stock.  If you have a large order or a special request please don’t hesitate to contact us directly on sales@creativecostumes.com.au and we will advise you as quickly as possible.

Can I get a refund is the costume is not suitable?

We want all our customers to be happy with their purchases.   We will gladly exchange on purchases unused in original packaging within 14 days of purchase.  You can return for an exchange for the full amount paid minus the original postage.

Unfortunately we do not refund on purchases if you change your mind so please choose carefully.

In addition to special order, we are unable to offer exchanges on the following items if the packaging has been opened for hygiene reasons: -Hosiery and undergarments -Stockings and socks -Eyelashes and contact lenses -Faux beards, moustaches -Prosthetics: fangs, fake teeth -Cosmetics -Any item that has been worn or altered.

How can I pay for my order?

Creative Costumes online store  accepts credit cards (Mastercard, Visa, Ammex)

All payments are processed through the secure eway payment system.

How Can I track my order?

When you order is sent you will receive an email containing your Australian Post Tracking number and a link to their website to track your parcel.  That tracking number will not generate any information until the following business day, so don’t worry if there is no information available immediately.

When will I receive my order?

If you live in a metropolitan area Australia-Wide you should receive your parcel within 1-2 business days.  We do not require you to sign for your delivery so if this does not suit you please have your parcel sent to your workplace, please be sure that you include your company name in the address. If you are in a country area your delivery may take up to 3-5 business days to reach you.  Please see our Shipping information for detailed information.

About Us

Creative Costumes has been operating for 17 years and is one of the largest costume and fancy dress hire stores in Melbourne.  We have over 10,000 costumes and accessories, for both adults and children.  We have new costumes arriving continuously to keep up to date with the latest movies and trends.

We pride ourselves on the personal and enthusiastic service we offer customers.  Attention to detail is important and all our staff have extensive costume knowledge.  Our costumes are of the highest quality and are cleaned after every hire.

We stock a huge selection of masks, wigs, hats and costume accessories to finish your outfit in style.  We are the perfect place to stock up on fake eyelashes to cowboy guns.  We also sell a huge range of prepackaged costumes for both adults and children.

So for private parties, school theatrical productions and corporate events, Creative Costumes are the best with fantastic and fun costumes at reasonable prices.  Just ask our customers who keep coming back again and again.

We love seeing our customers in costume having fun.  Make sure you send us photos and stay in touch through our Facebook page.  https://www.facebook.com/CreativeCostumesAu