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FAQs

General FAQS

What are Ex-Hire Costumes?

Ex-Hire costumes are quality garments, in good condition, that have been maintained as part of our Costume Hire business.  As we are closing our shop front, we are clearing all Hire Costumes to customers.  If you have any questions about a specific costume and it’s condition, please contact us prior to purchase. Email sales@creativecostumes.com.au or phone: 03 9533 6393.

Do you have a shop I can visit?

Creative Costumes has moved to an online store.   You are more than welcome to place orders online and pick them up at our warehouse but we don’t have a showroom where you can browse out products. 

Online orders made before 12.00 midday will be shipped the same day.  Pick up from the warehouse is by appointment only.   Check warehouse opening hours below.

What are your Opening Hours?

Monday: 9.30am to 4.00pm, Tuesday: 9.30am to 4.30pm, Wednesday: 9.30am to 4.30pm, Thursday: 9.30am to 4.00pm, Friday: 9.30am to 4.00pm, Saturday: closed, Sunday: closed.

How do I know what size costume is right for me?

Like fashion brands, each costume brand can fit a little differently.  To choose your size please use the sizing guide provided for each costume.  We recommend comparing measurements as this is the most accurate way to find a size that will be just right for you.

Can I get a refund is the costume is not suitable?

We want all our customers to be happy with their purchases.   We will gladly exchange on purchases unused in original packaging within 14 days of purchase.  You can return for an exchange for the full amount paid minus the original postage.  Exhanges can be sent to our warehouse at Unit 12/6-14 Wells Rd Oakleigh 3166.

Unfortunately, we do not refund on purchases if you change your mind so please choose carefully.

In addition to special order, we are unable to offer exchanges on the following items if the packaging has been opened for hygiene reasons: -Hosiery and undergarments -Stockings and socks -Eyelashes and contact lenses -Faux beards, moustaches -Prosthetics: fangs, fake teeth -Cosmetics -Any item that has been worn or altered.

How can I pay for my purchase?

Creative Costumes online store accepts credit cards (Mastercard and Visa).  All payments are processed through the secure eWay payment system.

If you choose to come into the warehouse at Unit 12/ 6-14 Wells Rd Oakleigh 3166, payment can be made with EFTPOS, or credit cards.

How Can I track my order?

When your order is sent you will receive an email containing your Australian Post Tracking number and a link to their website to track your parcel.  That tracking number will not generate any information until the following business day, so don’t worry if there is no information available immediately.

When will I receive my order?

If you live in a metropolitan area Australia-Wide you should receive your parcel within 1-2 business days.  We do not require you to sign for your delivery so if this does not suit you please have your parcel sent to your workplace, please be sure that you include your company name in the address. If you are in a country area your delivery may take up to 3-5 business days to reach you.  Please see our Shipping information for detailed information.

Shipping Information

Most orders made by 12.00 midday are shipped out by Australia Post by 4pm.  Larger orders (over $500) may require additional processing time.  Email us at sales@creativecostumes.com.au or Call us on 03 9533 6393 if you have any concerns.

How long delivery takes depends on the shipping method selected and your location within Australia.

Once your order has been packed you will receive confirmation and an Australia post tracking number to track delivery.

Local Pickup

All orders placed before 12.00 midday may be collected the next business day at our warehouse in Oakleigh.

Creative Costumes Unit 12/ 6-14 Wells Rd Oakleigh 3166.

Parcel Post
Within Capital Cities       Up to 2 business days
To Country Locations     3-5 business days

Express Post

For next business day delivery, Express Post items can be sent to the locations listed below. If your item is for an address outside this network, we’ll use the fastest possible transport links, but it won’t be covered by our Next Day Guarantee.

Location Postcode range(s)
Canberra0200-0250; 2600-2639; 2900-2920
Sydney and suburbsGosford Region
Newcastle
Wollongong Area
1000-1920; 2000-2249; 2555-2574; 2740-2786
2250-2263
2264-2338; 2413-2430
2280-2300; 2302-2310
Melbourne and suburbsGeelong and suburbs
Ballarat
Bendigo
Shepparton/Mooroopna/Kialla
Seymour
Latrobe Valley
3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899
3211-3220
3350; 3353-3356
3550; 3552-3556
3629-3632#
3660-3661
3825; 3840-3844
Brisbane
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Strathpine/Caboolture
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City
4000-4209
2484-2490; 4210-4299; 9726; 9728; 9729
4300-4305
4350; 4352*
4500-4510; 4520
4550-4601
4650#
4655#
4670#
Adelaide5000-5199; 5800-5999
Hobart area
Launceston
7000-7019; 7050-7053; 7055; 7172; 7892
7248-7325
Perth   CDBCanberra CBD
Sydney CBD
Melbourne CBD
Brisbane CBD
Adelaide CBD
Hobart CBD
Launceston
6000-6005; 6800-68992600-2601
1000-1299; 2000-2009
3000-3010; 8000-8010
4000-4004
5000-5005; 5800-5879
7000-7003
7250

# Service guaranteed in townships only in these postcodes
* Service guaranteed to Mail Centre Post Office Boxes only

 

Returns Information

Exchanges/Refunds

We want all our customers to be happy with their purchases.   We will gladly exchange on purchases unused in original packaging within 14 days of purchase.  Unfortunately, we do not refund on purchases if you change your mind so please choose carefully.  You can return for an exchange for the full amount paid minus the original postage.

In addition to special order, we are unable to offer exchanges on the following items if the packaging has been opened for hygiene reasons: -Hosiery and undergarments -Stockings and socks -Eyelashes and contact lenses -Faux beards, moustaches -Prosthetics: fangs, fake teeth -Cosmetics -Any item that has been worn or altered.

To initiate an exchange please contact our Customer Service Team online by email.

sales@creativecostumes.com.au and include your invoice number.

Faulty goods:

If you have received a damaged or faulty product, we are happy to fix it up for you as quickly as possible. Please contact our Customer Service Team online on sales@creativecostumes.com.au, so we can send you a replacement item right away and make arrangements to get the faulty product back to us.

Store / Mailing Address

If you are sending a parcel our warehouse address is:

Creative Costumes

Unit 12/ 6-14 Wells Rd.

Oakleigh, VIC 3166.

ABN:  84522525381